Soul Sweet Boutique takes enormous pride in every product we offer and strives to deliver them in the best possible condition on the requested delivery date.
All orders are shipped via UPS. We ship on Monday through Friday excluding holidays. We do not ship on weekends. During busy times and holidays, we may sell out on certain days and therefore will not offer that shipping day. We cannot ship to P.O. Box addresses.
While there are many things we do to mitigate the risk of shipping fresh food around the country, there are unfortunately some things outside of our control like the weather and transit delays once the package is in the hands of UPS. As such, the shipping guidelines published on this website are not guarantees of a shipping or arrival date.
Soul Sweet Boutique is unable to guarantee time of delivery, as this is all subject to the local carrier. Most carriers will deliver packages anytime between 8 a.m. and 8 p.m. If you are placing an order for a time-sensitive event, we recommend placing your order early and schedule it to arrive 1-2 days before your event.
Soul Sweet Boutique does not require a signature for the delivery of its packages.
Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. If you need to modify the delivery address once your order has shipped, a $15 address change processing fee will apply to your order. Once an address modification is requested, carriers require one business day to process the change, which may delay the package. Soul Sweet Boutique is not responsible for delays in transit caused by address modifications. We will be happy to work with you and UPS to resolve any delays that occur, however, Soul Sweet Boutique cannot refund any part of your order as a result of shipping delays or incorrect deliveries.
In-store pickup is available at our headquarters at 162-164 Van Buren Street in Newark during regular shop hours posted on our website. An email will be sent when your order is ready for pickup. If you prefer to meet us curbside for pickup, please call when you are outside the shop.